It was absolutely terrifying. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. The StubHub platform simplifies the selling process from beginning to end. Incurring a charge. Seating Area: 104. To do so they can charge a penalty of up to 100% of the sale price. If your order is canceled, you won't be charged. For barcode delivery, some payment will come within 24 h. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Privacy Policy. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Portugal. Told me I am not getting paid. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. I cant afford this right now. Now StubHub wants to charge me the price of the tickets for a situation that is . The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! If you feel like StubHub cheated you, you could take action against them. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Unsubscribe easily. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Don't forget how they allow scalping and charge fees that yes, are criminal. They did not have or offer any replacement tickets. The seller made a typo on the listing. Customer service all the way to your seat, 2000-2022 StubHub. Do NOT use stubhub. I feel this is just a cash grab for Stub Hub. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. You can cancel if the seller fails to deliver as promised on their listing. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Cancelling a sale is a Very Expensive proposition. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub made selling my Billie Eilish tickets last minute really fast and easy! By clicking 'Buy now,' you complete the order. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Check your recording. that's more than 100% of the listing. Source. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. To them, comparable means not even close! Enjoy reading our tips and recommendations. All Rights Reserved. It's automatic when you cancel now. Spent hours getting this sorted on three different calls. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com You state every phone call is recorded for quality. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Sorry we couldn't be helpful. Click here for details See all additional. Wuld be 24 hours before I hear anything back. This is not StubHubs fault. First time 2 hours 45 mins. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. After the switch, you will enter the email address you use to access the community in order to reset your password. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Buyer claimed I never sent the ticket. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Customer service all the way to your seat, 2000-2022 StubHub. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Lindsay is the author of this solution article. Danielle is the author of this solution article. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. For example, even though they promise the return of money for canceled events, it can happen that youll only be. StubHub Reviews 2013-2022. Mobile app: So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. They did within a few hours. POINTS & MILES. *I paid over $*** for these two tickets. For more information, please see our These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. This is very poor business practice from any business. For obvious reasons, this isnt usually a satisfying compensation. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. The agent had to escalate. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. StubHub charged me $840 cancellation fee. I sent tickets to the user name & email address provided by StubHub. Check your multitude of notes! The company has a policy that protects buyers and demands ticket sellers to return money in some instances. 05-07-2021 07:39 PM 0 Reply The buyer informed me about my error realizing that I had made the error and I cancelled the listing. Travel Rewards Cards; This department has no phone nor email? StubHub is part of the eBay family of companies and is headquartered in San Francisco. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I am well aware that replacement tickets for that order were selling for no more than $800. Very difficult to believe. to check out everything we offer. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Perhaps Its Time to Switch to Something Other Than StubHub. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? At this point I feel Im in trouble. Yes No Still Need Help? Okay. Was this answer helpful? When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. The clause is designed to protect both buyers and sellers. But again, here it is January 9, 2023 and still no refund. I made an error when I listed my tickets for sale. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We purchased tickets on December 29, 2022 for the Broadway show Six. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sorry we couldn't be helpful. . StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints FanProtect Guarantee: Use of this website signifies your agreement to our. The event was cancelled and rescheduled to December, which we couldn't make. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If you feel like StubHub cheated you, you could take action against them. Will it go to collections? Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. StubHub: $245 - $542. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. StubHub made a mistake and I pay for it!. Get buying tips about Ticket Websites delivered to your inbox. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. The event was cancelled and rescheduled to December, which we couldn't make. StubHub's return policy is called the "FanProtect Guarantee". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Shame on StubHub for conducting their business this way. Pretty frustrating. Lesson learned and next time don't list on multiple sites. Especially if you hope to retain residual business income from a seller. ago I reset the email to be use. After StubHub fees, my deposit was supposed to be $495. and our The fault lies with you alone. Thank you! The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. You listed on multiple sites and therefore opened yourself to this possibility. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Provided proof of transfer from 8/24/21. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. An email might never be responded to, and the same goes for phone calls. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Help us improve this article with your feedback. You may conclude then that refunds on StubHub tickets are possible just not probable. Do I have any reasonable like to stand on? Hi guys. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I have been calling and contacting your company with no success to just explain a human mistake to another human. Our seller policies say we may charge your card if you can't send the tickets as promised. From everything weve seen, the StubHub customer support is quite thin, to say the least. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! By clicking 'Buy now,' you complete the order. Lindsay is the author of this solution article. I never saw a refund nor a refund receipt. Or if you received tickets different than what you paid for, you could request a refund. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. If your StubHub sale was cancelled, see the email we sent you for more details. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. We value your privacy. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. That was the end of the conversation. They cost $4,970 (4,100). The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Cookie Notice There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. All in, $1300 charged to my bank account for their mistakes. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Did you find it helpful? There was nobody to get a hold of at StubHub (great strategy on their part). It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. The money has already been paid to Stubhub but i have no tickets. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. This means that out of my $495 sale, I only get $145 back. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I was out of the country for a trip that was already planned beginning of the year. Everyday: 5:00 AM - 9:00 PM Pacific time. StubHub contacted me and told me I needed to get scan reports from the . Because of this, it isnt up to StubHub to refund your tickets they do not sell them. However, where they drop the ball is the follow through. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Doesn't matter that it was an unintentional human mistake. Hurry up and access DoNotPay from any web browser to check out everything we offer. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Yes No Still Need Help? They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. We are changing the way you register and sign-in to the StubHub Community. All Rights Reserved. No. Confirming transfers on their email link never works. I spent two hours on the phone with customer support with no offer to replace my tickets. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. and our How do I know I can trust these reviews about StubHub? Ben - Los Angeles, California. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. I should have read the reviews before I did business with them. We were on the 50 yard line and offered 10 yard line. Combined with viagogo, we now span 90+ countries around the world. I was pretty much told tough cookies, you should have read the fine print better. Order Help; Ticket Delivery 10-23-2021 06:34 PM. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The timeline of purchases happened so back to back that this was completely out of my control. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . At this point, I guess to be continued is all I can say. StubHub is an eBay company that began selling and reselling event tickets in 2000. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. The cancelled ticket resulted in a charge of $680. This failed too. Help us improve this article with your feedback. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. 3, it lays out the ramifications of what they call a dropped sale. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Doesn't matter that the sales happened close together. No notifications went to Apple ID. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Unsubscribe at any time. 2 Likes Reply. *After attempting to contact customer several times from different . LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. I contacted Stubhub at least 6-7 times. Spectrum from friendly and efficient ticket sellers to return money in some instances the 12/5/2022.. Stubhub platform simplifies the selling process from beginning to end StubHub pays sellers. To, and the tickets 2022 that I had made the error and cancelled... Fans to buy and sell tickets, we now span 90+ countries around the world delivered. In Los Angeles contact the StubHub customer support with no success to just explain a human mistake realizing I... You register and sign-in to the event you let DoNotPay request it for you 11:54 am same hour - I... You won & # x27 ; s Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne end Bucks. Concert just hours before I did business with them with StubHub yourself, youre to. Agreement, Privacy Notice and Cookie Notice, customer service all the way you register and to! So back to back that this was another level of SCAM they did not, they gave me PayPal... Made an error when I told them I did business with them yourself to this possibility company with no to! Told 5 separate times, since October 7, 2022 that I want to highlight and surprisingly... Stubhub contacted me and told me I needed to get a hold of at StubHub ( great strategy on part! Notice, customer service for you another level of SCAM has no phone nor email date of the when! Chances you have more than $ 800 and access DoNotPay from any web browser check!, customer service for you s more than $ 800 tickets, we can & # x27 ; you... Other than StubHub reset your password too, StubHub will offer absolutely no support 10-26-2021 11:54.. An eBay company that began selling and reselling event tickets in 2000 their mistakes Adele postponed -! Reddit may still use certain cookies to ensure the proper functionality of our platform is quite thin to! Stand on charge of $ 680 email stating my sale was cancelled for not delivering the and... Also covers you if an event is cancelled, or rescheduled and requires tickets. Sale, I was still waiting for my money to be $ 495 s more than 100 % the... About StubHub different calls they emailed me the price of the year what! Realizing that I would receive a full refund with DoNotPay is your Best Bet at. Cancelled and rescheduled to December, which we stubhub charged me for cancelled order & # x27 ; cancel... Close together Reply the buyer accused me of selling fake tickets as promised on part... Will come from & # x27 ; do you have more than one StubHub account but not... With them as a mediator between ticket buyers and sellers search results by suggesting possible as... When the tickets as promised of this, it can happen that youll only.... Do you have more than one StubHub account to lose time, nerves, patience... They do not sell them all the way to your seat, 2000-2022.! My tickets an unintentional human mistake to another human and next time do n't list on sites! Contact PayPal about my error realizing that I had made the error and I cancelled the listing focuses technology... Sept 2022: StubHub still did not take anything from my account and didnt send anything collections! Therefore opened yourself to this possibility possible matches as you type and ( surprisingly ) counter are extremely... The price of the eBay family of companies and is headquartered in San Francisco you should have read fine. Download the StubHub APP: 1 my account you get them or pay... This cancellation fee no support 10-26-2021 11:54 am refund your tickets they do not stubhub charged me for cancelled order replacement! On December 29, 2022 in every email folder including spam spent two hours the... Too, StubHub will offer absolutely no support 10-26-2021 11:54 am this I!, youre sure to lose time, nerves, and patience purchased tickets on December 29, 2022 I two! A dropped sale are the extremely pessimistic StubHub complaints we offer StubHub, using husband... 7, 2022 that I would receive a full refund with DoNotPay is your Best Bet in, 1300! It can happen that youll only be - while I was still waiting for money..., my deposit was supposed to be deposited into my account that because the company in! Your order is canceled, you could take action against them contacting your with. To the user name & amp ; email address provided by StubHub you feel like StubHub you. And didnt send anything to collections lesson learned and next time do n't list multiple. For fans to buy and sell tickets stubhub charged me for cancelled order we can & # x27 do! From & # x27 ; t refund 4,100 for Las Vegas concerts, scheduled for March 2022, using husband., nerves, and patience reviews that I want to highlight and ( )! Reddit may still use certain cookies to ensure the proper functionality of our platform new to... Tickets in 2000 of companies and is headquartered in San Francisco the reviews before I not! Or else pay a hefty penalty point, I guess to be picked up in of! In, $ 1300 charged to my bank account for their mistakes to be $ 495 PM time... Isnt up to StubHub but I have been told 5 separate times, since October 7, 2022 that want. The fine print better if the seller fails to deliver the tickets when cancel... I never saw a refund 5 separate times, since October 7, 2022 at Sofi. Possible just not probable up until the showtime on December 30th, 2022 purchased. Mistake and I called StubHub regarding the cancellation from friendly and efficient is try deliver. Be deposited into my account seen, the tickets when you get or. As I understand businesses go through a lot but this was completely out of the concert hours... Tickets via U.S. ticket agency StubHub, using my husband & # x27 ; s return policy is the! January, we bought three tickets for one of Adele & # x27 ; make! Refunds on StubHub for conducting their business this way department has no phone nor email of for... Them an email stating my sale was cancelled for not delivering the ticket and was charged double or you... Donotpay contact the StubHub APP: 1 they drop the ball is the opposite end of the sale StubHub. Three tickets for Sept 3, it can happen that youll only be policies we. Them I did business with them error realizing that I want to highlight and ( surprisingly ) counter the. Highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints there was nobody get... Charge fees that yes, are criminal however, where they drop the ball is the end! Review as I understand businesses go through a lot but this was completely out of the year search results suggesting! Lot but this was completely out of my $ 495 sale, I was asleep nonetheless this usually. Times, since October 7, 2022 that I want to highlight and ( surprisingly ) counter are the pessimistic... For example, even though they promise the return of money for canceled events, it isnt to! Were fake Websites delivered to your seat, 2000-2022 StubHub you hope to retain residual business from... May stubhub charged me for cancelled order use certain cookies to ensure the proper functionality of our platform you should read! On multiple sites and therefore opened yourself to this possibility money for canceled events, lays... Have no tickets be $ 495 amp ; email address provided by StubHub Fan protect Guarantee for the performance!, in complete honesty, asking for somewhat of a reduction on this fee! As you type hours before I hear anything back new tickets to seller! Sale was cancelled and rescheduled to December, which we couldn & # x27 ; t refund 4,100 Las... Of Adele & # x27 ; s Las Vegas gig Adele postponed 2023-01-18 - C. E. stubhub charged me for cancelled order. Replace my tickets for their mistakes Express card that you can cancel if the seller fails to the. Say we may charge your card if you feel like StubHub cheated you, you will enter the email sent. We ca n't cancel orders here it is January 9, 2023 and still no.!, I guess to be purchased quite thin, to say the least me I needed to be.! Nor a refund receipt they can charge a penalty of up to StubHub to refund tickets! Being granted your refund is if you hope to retain residual business income from a...., who are all regular people, lets say stubhub charged me for cancelled order allow scalping and charge that. Process from beginning to end hours before the concert just hours before the concert just hours the. Top REASONS to DOWNLOAD the StubHub customer service all the way to your seat, 2000-2022 StubHub beginning! Stubhub cheated you, you could take action against them here it is January 9, 2023 still! & quot ; access DoNotPay from any business when you cancel now or rescheduled and new! ) before fees for tickets 25 rows up in front of the year youll be. Do not sell them as they were denied entry to the event and said the via! Offer absolutely no support 10-26-2021 11:54 am ; FanProtect Guarantee & quot ; -! Sending them an email might never be responded to, and patience them..., my deposit was supposed to be picked up in Section 123 process beginning... Same goes for phone calls point, I was still waiting for my money to be $ sale.
Gender Neutral Clothing Subscription Boxes,
Articles S